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Mô Tả Công Việc
- Act as a main resource for reservation agents needing assistance technically or with regards to achieving customer satisfaction.
- Ensure reservation department and Front Office staff are constantly aware of availability states open, on request, closed dates, high demand dates etc.
- Respond to all guest reservation requests and executes prompt, courteous and accurate guest service at all times.
- Fully knowledgeable about resort guest rooms, rates, promotions, amenities, programs, resort facilities and services.
- Answer guest inquiries pertaining to resort services, registration of guests, and shopping, dining, entertainment and travel directions etc.
- Manage systems that are set up within the reservations department to ensure accurate handling and monitoring of phone calls.
- Track all reservations picked up from all On-line channels like hotel website, OTA, GDS, other third party etc.
- Verify all reservations taken on the reservation forms are updated on the PMS without fail.
- Understand and enforce resort and company credit policies and Ensure proper billing instructions, routing instructions and payment methods are applied to the reservations.
- Verify if each reservation requests are processed as per the hotel standards and without delay.
- Verify if reservation confirmation letters are send for all processed bookings within the stipulated time.
- Record and file all reservation correspondence neatly and accurately on prescribed forms or folders.
- Keep records of room availability, rates, amendments, daily reservation pickup, rooms on book, cancellations, no-show, etc.
- Handle the reservation correspondence accurately and neatly and follow up for any missing correspondence before guest arrival.
- All reservation modifications are updated on the property management system immediately and accurately in case of any changes.
Yêu Cầu Công Việc
- Excellent communications skills and extremely organized.
- Good levels of written and spoken English.
- Previous experience in reservations at least 01 year
Hình thức
Quyền Lợi
- Attractive salary and Service charge
- Opportunity to prove your ability and develop yourself
- Professional, dynamic working environment
- 13th month salary
- 24h Personal Accident Insurance
Mức lương
Thỏa thuận
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Tham khảo: 10 Dấu hiệu nhận biết hành vi lừa đảo qua tin tuyển dụng.
![[Melia Vinpearl Danang Riverfront] Giám sát Trải nghiệm Khách hàng / Guest Experience Supervisor](/images/logo_company.png){kind=logo}
