Reservation Officer (Nhân Viên Đặt Phòng)

• Respond to all reservation requests and executes prompt, courteous and accurate guest service at all times
• Fully knowledgeable about hotel guest rooms, rates, promotions, amenities, programs, hotel facilities and services
• Answer guest inquiries pertaining hotel facilities and services, and other related information
• Well use the property management systems (PMS)
• Assist and prepare in groups pre-arrival process and also preparing group rooming lists
• Conduct site-inspections as required
• Provide professional and courteous guest service at all times
• Maintain current filing system and prepare reports if required
• Perform administrative jobs for the department if required
• Perform other duties as assigned by DOSM