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Mô Tả Công Việc
- To ensures the smooth and efficient operations of Reservations department through prompt, effective and proper service to achieve room revenue target.
- To ensure guest satisfaction, anticipate and exceed guest expectations promptly.
- To ensure all guest needs are dealt with accurately and efficiently.
- To ensure all internal and external customers are treated with highest priority and respect.
- To be aware of the duty timings, arrive on shift at least 10 minutes prior to commencement of duty, update self on any important communication.
- To handle all incoming calls effectively with a professional and informative approach as per the Reservations call standards.
- To be fully aware of rate structure, packages structure, selling strategy, top accounts, guarantee or cancellation policy, forecast for the month and overall hotel budget.
- To ensure all reservations are entered in the PMS accurately with all records maintained.
- To ensure all correspondence is answered within the same day, prioritising the ones that have an urgent request.
- To be fully aware of all Events, Exhibitions, Conferences, Conventions and any other parameters influencing the hotel revenue positively or adversely.
- To keep yourself updated of the selling strategy and occupancy trend of the times ahead.
- Be aware of the Market Segmentation and Source of Business linkage to rate codes.
- Follow the procedure for correspondence check ensuring any errors if at all are eliminated and ensure all Interface bookings are updated with proper details.
- To ensure calls to be answered within 3 rings.
- To ensure all correspondence is answered within the same day, prioritising the ones that have an urgent request.
- To ensure that the reservations tray is cleared before leaving for the day.
- To be fully aware of the product, city, competitor hotels etc.
- To keep work area tidy and clean at all time.
- To ensure all departmental equipment is well maintained.
- To be fully aware of the emergency procedures i.e. Fire, Power failure, Bomb threat, death and to have full knowledge of Health and Safety procedures.
- Shift work will be required to cover the operations of the Department.
- Complies to the company policies.
- Takes on other tasks in addition of the ones stated, in a reasonable framework.
- Is a “brand ambassador” at all times and ensures brand integrity and clarity are always maintained.
- Models the company’s culture, vision, mission and core values at all times.
Yêu Cầu Công Việc
- Polite, courteous, cheerful and helpful.
- Able to prioritise requests effectively.
- Genuine interests in helping and resolving guests’ queries.
- Must be computer literate, knowledge of core hotel PMS and related software systems would be added advantage.
Hình thức
Quyền Lợi
- Insurance
- Training & Development
- Accommodation - Hoiana Staff Village
- Annual leave
- Heath checkup
- Employee shuttle bus service
- Uniform
Mức lương
Thỏa thuận
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Tham khảo: 10 Dấu hiệu nhận biết hành vi lừa đảo qua tin tuyển dụng.
