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Mô Tả Công Việc
- Ensure all reservation requests are handled promptly and accurately across all channels.
- Supervise daily operations, manage booking systems, and maintain updated records in PMS.
- Coordinate room inventory, rates, and allotments with Sales, Revenue, and OTAs.
- Train, coach, and evaluate team members to uphold Six Senses standards.
- Respond to guest inquiries, special requests, and resolve reservation-related issues.
- Monitor and report booking trends, occupancy, and revenue performance.
- Promote wellness and sustainability through guest communication and departmental practices.
- Maintain updated SOPs and lead regular team briefings and training sessions.
- Support business planning, budgeting, and assist in achieving revenue targets.
- Foster positive collaboration with other departments to ensure a smooth guest journey.
- Perform additional duties as assigned by management.
Yêu Cầu Công Việc
- Minimum 2 years of experience in Reservations or Front Office, with at least 1 year in a supervisory role.
- Strong knowledge of hotel reservation systems and PMS (e.g., Opera, Protel, etc.).
- Excellent verbal and written communication in English; additional languages are a plus.
- Proven ability to lead and motivate a team in a fast-paced environment.
- Detail-oriented, organized, and capable of multitasking effectively.
- Good understanding of revenue management principles and OTA platforms.
- Passionate about guest service, wellness, and sustainability values.
- Strong problem-solving skills with a proactive, guest-focused approach.
- Flexible with work hours, including weekends and holidays.
- Proficient in Microsoft Office (Excel, Outlook, Word).
Hình thức
Quyền Lợi
- 100% salary in 2-month probation
- Social Insurance on 100% salary
- 24/7 personal accident enrolled from starting date
- Duty Meals provided
- 2,400,000 VND monthly allowance
- Worldwide learning & Career Development with Six Senses & IHG
Mức lương
Thỏa thuận
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