Resident Services Assistant

• Answer the telephone in a timely and professional manner

• Reviews the arrival list daily and assists in preparing and distributing welcome amenities

• Escort VIPs to their rooms and check them in before their arrival

• Attends promptly to customers' inquiries and assists them with their needs

• Listen to guest’s complaints or concerns and resolve their issue in a timely manner

• When it comes to complaints, provide solutions to their issues or concerns

• Logs the day's activities in a logbook to ensure that the next person on duty is familiar with everything that needs extra attention

• Acknowledge all the facilities of the hotel and knows the surrounding areas when asked for directions

• Responsible for a cash float throughout the shift and ensuring it balances correctly at the end of shift

• Promote a safe working environment

• Learn and adhere to all fire and emergency procedures, including procedures for handling of the fire panel, ensuring guest safety and participate in an evacuation if necessary

• Practice safe working habits, including bending and lifting appropriately to avoid injury, reporting hazards, appropriate use of cleaning chemicals and working to minimize tripping hazards

• Comply with the Hotel Policies, Procedures and Code of Ethics

• Performs any additional tasks which are assigned by management