Resilience & Incident Manager - Digital Banking

Địa chỉ làm việc: Level 5 - 6, East Tower, Lumiere Riverside, 277 Vo Nguyen Giap, An Phu Ward, Thu Duc City, HCMC., Thu Duc City, Ho Chi Minh

Hết hạn ngày: 29/01/2025

ID: job473287

Mô Tả Công Việc

Keeping our Banking Apps and eco-system alive and well for our 15 million (& growing!) customers is critical for a great Customer Experience … but things happen. We’re looking for a senior technologist with a strong understand of Incident, Problem and Change Management to help us prevent incidents from impacting our Customers. Your role as a senior technologist will require a calm and firm head for the times when incidents do occur.You will be required to help us shape and improve the Incident, Problem and Change Management domain to achieve better uptime outcomes. We’re operate Banks in South Africa and the Philippines, with our primary Product & Engineering Hub in Vietnam. You will be required to travel to South Africa, Philippines and spend a significant amount of time in Vietnam (HCMC). The ideal person will live in one of our operating countries, or be open to relocate to Vietnam for a period. Good spoken and written English is critical.We’re NOT after a traditional ITSM / ITIL person, we’re after modern thinker to us build / grow a lean, mean incident, change and problem management domain for the benefit of our Customer.

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Yêu Cầu Công Việc

Forward-thinking professional with a modern approach to ITSM practice Ability to design and grow a lean, efficient change management & incident management framework Strong leadership, decision-making, and problem-solving skills. Familiarity with contemporary tech stack including AWS, Datadog, and Atlassian suite Excellent verbal and written communication skills, with the ability to communicate effectively with technical and non-technical stakeholders. Adaptability to work across different cultural contexts Familiarity with digital banking platforms, core banking systems, and API-driven architectures.

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Hình thức

Full-time

Quyền Lợi

Performance bonus up to 2 months 13th month salary pro-rata 15-day annual leave+ 3-day sick leave + 1 birthday leave + 1 Christmas leave Meal and parking allowance are covered by the company. Full benefits and salary rank during probation. Insurances as Vietnamese labor law and premium health care for you and your family without seniority compulsory SMART goals and clear career opportunities (technical seminar, conference, and career talk) - we focus on your development. Values-driven, international working environment, and agile culture. Overseas travel opportunities for training and working related. Internal Hackathons and company's events (team building, coffee run, blue card...) Work-life balance 40-hr per week from Mon to Fri.

Mức lương

Thỏa thuận

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Địa chỉ làm việc Level 5 - 6, East Tower, Lumiere Riverside, 277 Vo Nguyen Giap, An Phu Ward, Thu Duc City, HCMC., Thu Duc City, Ho Chi Minh
Ngày đăng tuyển 01/11/2024
Vị trí
Ngành Nghề Kinh doanh / Bán hàng / Dịch vụ
Loại công việc Full-time
Nhà tuyển dụng TymeX
LIÊN HỆ Email: đang cập nhật

TymeX is a part of Tyme Group - one of the world’s fastest-growing digital banking groups. Tyme Group is one of the world’s fastest-growing digital banking groups, building high-tech and high-touch banks in fast-growing, emerging markets. Headquartered in Singapore with a Technology and product Development Hub in Vietnam, Tyme designs, builds, and commercializes digital banks for emerging markets, with particular expertise in serving under-served and under-banked populations. Established in 2016, TymeX has been Tyme Group's Product & Technology Development Hub, bringing together engineering and product people who share a global mission to become serial bank builders, shaping the future of banking through technology. We build products with the principle of finding the right balance between the digital and physical worlds. We have proudly provided the banking platform as a service for: TymeBank, based in South Africa, is one of the world’s fastest-growing digital banks, with over 7 million customers since launching in February 2019. GoTyme Bank, based in the Philippines, is a joint venture between the Gokongwei Group and Tyme Group with the official launch in October 2022 and onboarded more than 1 million customers in less than nine months.