Restaurant Manager/ Quản lý Nhà hàng

• Trains, supervises and disciplines all the staff. Assist and correct all subordinates with the tasks assigned.

• Ensures disciplinary action taken according to the Hotel policy.

• Leads, motivates and works on the growth of all staff members of her/his team.

• Maintains a friendly yet discreet manner with all the guests when greeting, serving them and throughout their breakfast/lunch/dining experience.

• Conducts daily pre-shift meetings to employees on preparation, guest profile, service and menu served.

• Actively assists in menu design in cooperation with the outlet Head Chef.

• Reports incidents that require disciplinary actions immediately to the F&B Manager.

• Performs up-selling for all times offered by the department assigned as well as offering alternatives.

• Be knowledgeable to operate the existing POS system based on the trained responsibility level as assigned in the department.

• Produces reports and analysis of the outlet and present report in the monthly performance meeting. • Leads the outlet efficiently in cost and expenses, constantly delivering the highest quality as well as driving high top line revenue and profit.

• Assists preparation of the outlet's budget.

• Conducts monthly inventory of operating supplies and equipment together with the stewarding department.

• Has complete knowledge of the food and beverage items offered, including ingredients, methods of preparation, and proper service. Expert knowledge of wine and spirits is required.

• Controls usage of all food and beverage items and appropriate usage of equipment, tool, and service equipment.

• Observes daily conditions of the facilities and equipment in the restaurant; make recommendations for correction and improvements as needed.

• Controls regularly the set-up and mise en place of the restaurant and the station.

• Handles guest enquiries and complaints in the outlet in a courteous and efficient manner and report to Head of Department ensuring that the follow up is performed with the guest.

• Performs in accordance with Melia Vinpearl F&B standard and employee rules and regulation handbook.