Retail Training & Development ( RT&D ) Manager

Store Training & Management • Review existing training materials, create, develop and implement a Retail training plan which sits alongside, supports and complements the retail strategy• Work very closely with the retail operations team to ensure the plan covers recruitment, induction, ongoing training and development of the retail teams.• Work closely with the Retail & Customer Experience Dept to ensure our people are trained in delivering a customer centric environment• Coordinate with relevant departments to organize training programs for retail store employees.• Monitor and evaluate the effectiveness of training programs for retail store employees.New Store Opening Training Principal & Management• Develop and implement training programs on product knowledge, services, sales, customer service, etc. for new store employees.• Coordinate with relevant departments to organize training programs training time suitable.• Monitor and evaluate the effectiveness of training programs for new store employeesE-learning channel development Outcome: Execute E-learning courses to ensure that training activities reach out of company staffs immediately• Research and develop e-learning training content.• Arrange in-house training programs as well as online e-learning models.• Stay up to date with the latest developments and trends in the industry.• Plan and prepare training materials in lines.• Coordinate with relevant departments and vendors to implement the e-learning training channel.• Monitor and evaluate the effectiveness of the e-learning training channel.