Room Attendant - Nhân viên Buồng Phòng

• Respect guest privacy when room is on "Do not disturb" status

• Offer all possible assistance to guests and respond to guests request

• Cleans and supplies guest rooms according to standards and procedures

• Ensure master keys are kept secure at all times

• Keep trolley neat and adequately supplied

• Maintain all equipment in good working condition

• Keep linen room neat and in good order

• Report any loss or damage of linen, furniture, fixture or equipment to the Floor Shift leader

• Report maintenance deficiencies to the Floor Shift leader

• Report for duty punctually wearing the correct uniform and name badge at all times

• Provide a courteous and professional service at all times

• Maintain good working relationships with own associates and all other departments

• Does turndown service when required

• Deliver high quality service to guests

• Ensure guest needs and reasonable requests are met

• Seek opportunities to continually improve guest service

• Take appropriate action to resolve guest complaints

• Promote the hotel products and services

• Maintain a high level of product and service knowledge in order to explain and sell services and facilities

to guests

• Adhere to the hotel's security and emergency policies and procedures

• Adhere to hotel cleaning and maintenance programs

• Ensure a high level of cleaning is maintained in work area

• Carry out other tasks as directed by your supervisors