Rooms Trainee - Thực tập sinh Lưu trú

• Provide general facilities and the latest equipment and service for the convenience of guests.

• Provide hotel information and offer the assistance with a perfect knowledge of hotel’s services & facilities and area information.

• She/he will ensure that her/his section is perfectly tidy at any time, the accessories & stationary used for the operations are refill as often as required and that the circuits of operations are followed strictly.

• To ensure that all the standards and procedures established at the Lotte Hotel Hanoi are followed successfully and permanently.

• Warmly welcome guests in a friendly and professional way .With repeat guest, it is compulsory to give recognition to guest.

• Fulfil guest expectation and deliver excellent service.