Sale Supervisor (Giám Sát Kinh Doanh)

General Information Job Title : Sales Supervisor Location : HCM Report to : Sales Officer/Sales Manager No. of subordinates: 20 - 30 Sales Job Summary Key Accountabilities and Performance Measures Impacted for both In-house teams and 3rd Parties as well. Trách nhiệm công việc1. Sales operation planning, management and monitoring: Delivery the sales targets Manage tele sales agents, field sales agent through team leaders Maintain of low attrition rate for agents and team leaders Agents and team leaders to be fully equipped, trained along with regular coaching to ensure they are able to do their job and perform as per company standards Ensure all the audit requirements are met and follows the policies laid down by the company Ensure the changes in the policies are communicated in time to staff 2. People development, training and motivation: Recruitment of agents Termination of agents on account of non-performance / disciplinary issues Implementation of any process which helps improves process efficiency 3. Problem Complexity: Routine Problem – Agent not reporting to work, non-adherence of the process by an agent / team leader Non routine – Non-cooperation by team leaders, agents on a certain policy/process of the company to adhere to the changed policy, non-delivery of targets, reduction of no of seats Performance measures Daily & monthly originations of loans/insurance policies Daily & monthly productivity MIS reflecting the calling & conversion metrics Monthly Attrition MIS Updated training deck to be maintained, daily feedback and coaching diary to be maintained. Finally result to show the effectiveness. Satisfactory Audit ratings and visit memo’s Kỹ năng & Chuyên môn1. Qualification: Candidate must possess at least a Bachelor Degree 2. Work Experience: Minimum 3-5 years of experience in related field managing teams, preference to be given to candidates who have experience in sales & distribution in banking/finance companies. Preferably Managers specializing in Sales – Tele sales/Telemarketing or equivalent 3. Knowledge: Should have basic knowledge of the financial/insurance products. 4. Skills Excellent MS-Office skills Good communication skills Good team player & fast learner Good command over English. 5. Attitude Proactive Trust-worthy Positive thinking Phúc lợi dành cho bạn Attractive KPI Bonus (monthly or yearly) and 13th month salary Premium personal healthcare insurance for all employees and spouse and/or children 14 – 20 days annual leave, 3 days of sick leave with pay Woking location: VNPT Building, 271 Nguyen Van Linh Street, Vinh Trung Ward, Thanh Khe District, Da Nang City Tam Kỳ, Quảng Nam, Việt Nam Khánh Hòa, Vietnam