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Mô Tả Công Việc
- Maintains complete and supported records of all Sales Agreements, Contracts and Quotations for the Hotel.
- Establishes an efficient trace file to ensure that all business booked is properly tracked.
- To fully and correctly use Envision system.
- Entertains and conducts hotel inspections to clients whenever required.
- Establishes and maintains strong relationship with the established clientele and constantly explores into new business opportunities.
- Liaises and works closely with the related operation departments ensuring guest's requests and expectations are being met.
- Handles guest and associate enquiries in a courteous and efficient manner, reporting complaints or problems. If no immediate solution can be found, to ensure that the necessary follow-up is conducted in a timely manner.
- Conducts extensive competitor research and maintains excellent Product Knowledge of the Hotel.
- Constantly monitors and evaluates local, national and international market trends, and the competitor hotels’ sales initiatives, in order to make sure the hotel’s sales remain competitive and cutting edge
- Ensures professional sales Calls using Hyatt’s Consultative Selling principles & SMART Selling philosophies.
- Maintains a detailed knowledge of Hotel facilities, features and services.
- Conducts extensive competitor researches and maintains excellent Product Knowledge of the hotel.
- Pre-qualifies and targets prospects, utilising hotel database and develops appropriate and effective sales solicitation strategies to increase hotel’s market share.
- Plans and makes Sales trips to the parties concerned which is our current and potential clientele to explore into new business opportunities.
- Entertains and conducts hotel inspections to relevant representatives/delegates whenever required.
- Establishes strong contacts to source for information in regard to planned and upcoming functions/ events.
- Ensures all associates maintain an updated awareness of Hotel product knowledge, current promotion, policy changes and appropriate internal communication.
- Maximises the effectiveness of associates by developing each of their skills and abilities through the appropriate training, coaching, and/or mentoring.
- Supports the implementating, demonstrating and reinforcing Hyatt’s Values and Goal.
- Exercises responsible management and behaviour at all times and positively representing the hotel management team and Hyatt International
- Maintains strong, professional relationship with relevant representatives from competitor hotels, business partners and other organisations, especially travel agencies, local business groups and airlines.
Yêu Cầu Công Việc
• Proven sales track record and client management skills.
• Strong communication, negotiation, and presentation skills.
• Fluent in English
• Good knowledge of local and international corporate markets.
• Familiar with hotel sales systems
• Self-driven, result-oriented, and proactive.
• Customer-focused with a positive, can-do attitude.
• Ability to work independently and as part of a team.
• Well-organized and able to handle pressure in a fast-paced environment.
• Willing to travel and attend client meetings/events when required.
• Existing client base in the local market is a strong advantage.
Hình thức
Quyền Lợi
- Service charges
- A balance 5-day workweek
- 12 complimentary nights at Hyatt Hotels worldwide
- Exclusive discounts on F&B and Friend & Family rates
- Duty meal and provided Uniforms
- Opportunities for career growth
- A Diverse & Inclusive workplace culture where you truly belong
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