Sales Manager Leisure

JOB SUMMARY – GENERAL SCOPE AND PURPOSE- Sell and promote all revenue generating areas of the Caravelle Saigon. - Maintain good relationships and extend attentive service to existing productive accounts. - Achieve budget and projected room night production of targeted sector.ORGANIZATIONAL RELATIONSHIPS- Reports to DOS/DOSM - Interacts with other department staff, supervisors and managers and associates throughout the hotel, and where advised by DOS/DOSM is the direct report for Sales Executive Leisure and/or Sales Coordinator - LeisureDUTIES AND RESPONSIBILITIES• The Sales Manager's mission is to primarily promote the hotel and where possible, hotels belonging to the chain in his/her area/region. This position is accountable for booking individual and/or group business on an established base of the top producing key accounts and for managing / converting high potential key prospects.• Proactively manage a portfolio of accounts in the assigned geographic/business market with the objective of exceeding the budgeted room revenue.• Conducting a minimum of 20 physical sales calls per week plus 5 storied introductions/ entertainment appointments.• Proactively conduct telesales activity• Service existing accounts and maximize business for other services of the Hotel i.e. Events Caravelle, Wining & Dining, Spa, Limousine, Membership and other available areas.• Research and Identify major prospects and formulate sales action plan to convert them into clients. • Keep our marketing database up-to-date with detailed profiles of our leisure accounts, pattern of usage, historical growth, key contact persons/telephone numbers/addresses, competitive hotels used/sales/volume/etc. • Meet with & entertain supportive and potential clients in order to maintain or develop a mutually beneficial business relationship.• Constantly monitor and report on competitor activities including promotions, special rates and events.• Maintain regular contact with all clients and report any adverse comments to management for rectification.• Achieving the individual targets set and complete assignment on schedule.• Submit daily sales report into Outlook system before leaving each day• A weekly activity plan for the following week each Friday calls• Be able to conduct an intensive Hotel storied introductions and join any hosted functions and networking events (inside and outside hotel) as directed by the Management.• Handle issues related to his/her own accounts or handle any other matters as directed by DOS as immediate supervisor and/or DOSM. • Attend planned review sessions with DOS/DOSM to ensure KPO’s are being achievedAdministration • Assist in keeping the Event client database up-to-date with detailed profiles of our accounts.• Pattern of usage• Historical growth• Key contact persons/telephone numbers/addresses/birthday/and preferences• Competitive hotels used/sales/volume/etc.Financial and Revenue Responsibilities• Proactively manage a portfolio of accounts in the assigned geographic/business market with the objective of exceeding the budgeted room revenue.• Balance expense control with providing WOWs to personalise client/guest experiences whenever possible.Training and Human Resources • Motivate and instill and expect team work within Leisure section • Along with other section heads proactively take on formal and informal leadership role within S&M team• Recognise successes and extend constructive counseling (and discipline) within Leisure section as required• Exercise maximum collaborations with colleagues and customers.• Personnel management with organization skills to maximize productivity• Attend related seminars and training whenever required on management skills.• Emphasizing on team work to colleagues.• Ensure wherever possible that employees are provided with a work place free of discrimination, harassment and victimization• Treat complaints of harassment and discrimination promptly and confidentially.• Treat customers and colleagues from all cultural groups with respect and sensitivity• Identify and deal with issues which may cause cross cultural conflict or misunderstanding.• Participate in scheduled training and development programs as required by your Department Manager to improve self and department standards and attend departmental meetings as requiredGuest Service Responsibilities• To ensure all complaints received are reviewed and investigated with DOS then discussed with DOSM if required and review follow-up action by sales persons.• To assist in the meeting and greeting of VIP guests as required• Meet the client to gain feedback and ensure that he/she had a good experience• Take any client complaints/concerns into consideration and find compensation.• Inform guest of any special future promotions and further promote Caravelle Saigon and Worldhotels.• Follow up the relationship with the customer after any stay and enquire about any future needs. • Carefully respond to all requests for explanations or any complaints by the customer within 48 hours. If this is not possible, inform the customer precisely when he or she can expect a response and ensure delivery on this promise• Proactively plan appropriate visits to potential clients in view of entering into business discussions and/or recognizing successes and contact milestone events.• Proactively coordinate, execute, and follow up domestic and overseas sales trips and missions as part of the S&M business plan.• Drive oneself and Leisure Team members to achieve their weekly, monthly, and annual targets and responsibilities.• Personalise the proposal and scrupulously follow customer specifications • Be present in the lobby to greet clients and be ready to proceed with inspections a minimum of 10 minutes prior to agreed meeting time.• Provide WOW experiences for clients/guests Commercial Responsibilities • Participate in the preparation of the hotel’s revenue & marketing programmes• Assists in producing, implementing and monitoring action plans to ensure segment action plans, RevMax and annual Business Plan objectives are achieved.• Analyses current and potential markets/trends, coordinates all activities to maintain and increase revenue through added business volume and increase rate.• Assists with managing Department’s expenses • Has the autonomy (once passed probation period) to make pricing decisions, with the knowledge that any negotiation potentially below USD 170 B&B requires consultation with DOS, and below USD 155 B&B DOS/DOSM also involved. Rate levels subject to change.Replacement and temporary mission • In his or her absence, the Sales Manager’s duties may be replaced first by a Sales Executive/Sales Manager appointed by the DOS or a Sales Coordinator.• The Sales Manager may be called upon the undertake:• Activities outside his/her own area and to publicize hotels other than his/her own for specific projects and/or programs.• He/she may be call upon to undertake responsibilities outside his/her own area and work in other departments in the hotel for a specific period of time.Miscellaneous• All ambassadors are required to comply with every reasonable request from their hierarchical supervisor(s) within an amount of time that it takes to comply under normal circumstances. • All ambassadors may be assigned to other duties in the hotel as and when required by business levels.GENERAL DUTIES:General Mission • Any other reports as requested by DOS/DOSM/GM• Be a Caravelle Saigon representative at all times by displaying professional conduct and ensuring all hotel policies and procedures are adhered to.• Liaise effectively with all internal customers and departments to ensure high levels of guest satisfaction• Ensure all dealings and requests are actioned within 24hrs copying relevant departments and World Hotels RSO as necessary.• Meet and greet VIP as required• Confidentiality must be exercised at all times in all matters. Company information may not be revealed to any person outside of the organization• Attending social/networking functions organized in or outside (after 5pm non-uniform business attire) the hotel • Issuing and following up on rate contracts according to the approved rate chart and sales condition (to be signed by GM)• Sharing group leads received via prospecting/soliciting efforts with Events Caravelle team and when required assist in preparing quotation for incentive or group bookings• Undertake any task or duty that may be assigned from time to time by the DOS or DOSM, or General Manager.Health and Safety • Ensure that all potential and real Hazards are reported immediately and rectified• Be fully conversant with all departmental Fire, Emergency and Bomb procedures• Ensure that all emergency procedures are rehearsed, implemented and enforced to provide for the security and safety of guests and employees• Ensure the safety of the persons and the property of all within the premises by fairly applying Hotel Regulations by strict adherence to existing laws, statutes etc.• Ensure all staff within the department work in a manner which is safe and unlikely to give risk of harm or injury to selves or others• Use safe manual handling techniques and practice safe work habits following Caravelle Health, Safety and Environment policies, maintain procedures to minimize our impact on the environment and prevent pollution.Confidentiality• Ensure confidentiality and secure storage of all intellectual property and data bases, both hard copy and electronic. Adhere to Caravelle Internet and Email policy• Ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company. To be fully conversant with:• Hotel fire procedures• Hotel security procedures• Hotel Health and Safety policy and procedures• Hotel Facilities and attractions• Hotel standards of operation and departmental procedures• Methods of accepted payment of the company• Caravelle values• Short and long term company marketing promotions