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Mô Tả Công Việc
- Engage with customers via phone, email, and social media platforms (such as Facebook).
- Listen attentively to their inquiries, concerns, and feedback.
- Provide accurate information and personalized assistance to enhance their overall experience.
- Act as a knowledgeable point of contact for customers, guiding them in using our services effectively.
- Explain the features, benefits, and value propositions of our offerings.
- Regularly update and supplement customer information.
- Collaborate with the technical support department to enhance new service packages and make necessary modifications to existing ones.
- Monitor fees, promptly address complaints, and handle cancellations.
- Keep track of customer feedback and report any issues for timely resolution.
- Initiate proactive outreach to gather feedback from customers.
- Call clients in person when necessary to understand their needs and preferences.
- Establish and nurture strong customer relationships.
- Continuously monitor customer situations and provide timely advice and support.
Yêu Cầu Công Việc
- Age range: From 22 years old and above.
- Good English communication skills are an strong advantage. (English level Ielt 5.5 – 6.0 or equivalent)
- Basic knowledge of marketing
- Proficient computer and internet skills, understanding of social media and e-commerce.
- Strong communication skills, fluent, articulate, confident, without stuttering, hesitation, and without a strong local accent.
- Creative thinking, good listener, regularly keeping up with social trends and customer psychology.
- Due to the nature of night shift work, the ability to manage hours and workload to maintain physical and mental health during night shifts is necessary.
- Working Hours: Monday - Friday (from 21:30 to 05:30) and Saturday (online)
Hình thức
Nhân viên chính thức
Mức lương
Thỏa thuận
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hãy phản ánh với chúng tôi.
Tham khảo: 10 Dấu hiệu nhận biết hành vi lừa đảo qua tin tuyển dụng.
Tham khảo: 10 Dấu hiệu nhận biết hành vi lừa đảo qua tin tuyển dụng.
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