Sales Support & Analyst (Experienced)

1. Job Summary- Responsible for maintaining timely and effective operation support to a sales team, unit, or department; but is not limited to all aspects related to regular works so that sales team have more time for field works and develop new business.2 Key Duties & Responsibilities- Managing the correspondence between Sales Team and their Distributors.- Supporting the Sales Team and Distributors to link with the operation and back-office team.- Develop tools for sales data analyst to support line manager’s final decision.3. Key Activities/ Tasks3.1 Supervising Operation team to ensure the whole process is handled smoothly by receiving and analysing inquiries from Sales team/ customers:• Manage ambitious agreed target and share objectives on a monthly, quarterly, and annual basis to achieve KPI’s.• Ensure accurate compilation and related reporting of operational and financial information about the customers.• Double check sales orders from sales team or customer then coordinate with Sales Admin to proceed those orders.• Proactively noticing Sales team of any potential opportunities, potential customers, any problems likely to affect customer relationship.• Communicating with customers on Sales team’s behalf (shipment status update, dealing with claims, payment process and other related issues).3.2 Support for Line Manager:• Process and analyse statistical data of products to collate key themes and trends, to make full market reports.• Provide information for forecasting activities.• Work with Line Manager to evaluate, assess the compliance of sales activities & promotions.3.3 Support for Sales Team in general:• Support sales create new product code, vendor code, and customer code on system.• Support sales to compose all documents for approval, quotation, contract.• Support sales to generate data for sales reports.• Support sales to calculate monthly sales incentives to all sales representatives.• Support the others works related when sales team are on field.• Support sales to cross check Distributors commission.3.4 Other tasks required by direct management and sales team.4. Scope of work & accountability- Complete the requirements according to the job description and assigned work norms.- Ensure there are no major incidents or errors related to Sales & Marketing activities within the company.- Regularly take care of customers to keep a good relationship.- Abide by the internal rules and labour regulations of the Company.5. Working relationship- Internal:• Business Development Manager/ Sales Supervisor/ Senior Sales Supervisor: receive and effectively implement targets, sales plan, customer care, market research and periodically report as required.• Nation-wide sales team: receive and implement plans and reports; coordination, support, mutual assistance at work.• Other relevant departments (e.g: Accounting Department, Supply Chain Section…): comply with professional procedures and internal rules; coordinate to perform well the work within the professional domain.- External:• Distributors (current & prospect): provide on-times support.