Sales System and Operation manager

1. Automation Initiatives & System Integrations

• Integrate multiple sources of information – DERP, SAP, DART, CRM for management decision making (Performance Management)
• Work on harmonization of data fields & structures to prevent data conflicts.
• Evaluate, facilitate development & roll-out of country system request.
• Drive User Acceptance Testing & signoffs.

2. Sales operations

• Drive operational excellence in the Sales organization through process improvements.
• Identify opportunities to add value to the Sales teams by effective use of systems and tools.
• Enable SESA Sales teams to leverage new and existing technology solutions and provide guidance and direction to help teams meet their objectives.
• Encourage a cultural change in commercial teams to follow agreed procedures/process and to maintain latest information in appropriate format in Global/regional solutions like SAP, DERP, CRM, MDG, M2WN, Barcode program, Analytical & reporting tools etc.

3. CRM Operations

• Define CRM governance for countries.
• Manage access, permission and authorization for SESA.
• Ensure all required functional users have the roles assigned as agreed with the country Leadership.
• Facilitate trouble shooting & handholding of CRM users – all functions.
• Prepare business case for new developments & issues using Jira with regular tracking & enrichment.
• Consolidate country specific change requests for alignment at BU and represent BU business case at Global forums for sign-off by all BUs using Confluence
• Work closely with the country CRM manager in conducting the UAT and managing the Go Live
• Work closely with the country CRM Manager on ensuring 100% usage for CRM for projects and case management
• Monitor the pipeline, prospects and key accounts management in CRM for each country along with the respective CRM Managers.
• Represent SESA in global design of SFA App and roll out in SESA

4. MSSS-BPL

• Co-create MSSS GPO priorities & roadmap

1. Input on process challenges & opportunities.
2. Partner in process stabilization & improvement.
3. Sustain & continuously develop.

• Support MSSS IM budgeting cycle
• Maintain BU’s Master Data change approver list.
• Coordinate with country Process Coach.
• Step-change improvements in Master Data quality (customer, product, price) – data fields harmonization & golden fields updates.

5. CoE Alignment

• Partner with Global Process Owners and IM teams for strategic alignment of BU objectives
• Act as a communications advisor within SESA region to ensure alignment with regional objectives
• Drive the adoption of data-driven enablement & sales readiness solutions that enable the country sales team to achieve their goals
• Assess business needs and align training activities as well as define a learning strategy to achieve business objectives and establish a learning organization