Security Supervisor - Park Hyatt Phu Quoc

Assists Security Manager/ Assistant Security Manager in the preparation and daily operation.

Supports to conduct regular communications meetings and ensures that departmental briefings and meetings are effective and conducted as necessary.

Compiles and records data for Security Control.

Supervises operational procedures for activities such as fire prevention and fire fighting, traffic control, guarding and patrolling physical property, orienting and monitoring of personnel involved with classified information, and investigation of accidents and criminal acts.

Records all occurrences of security interest in the log book for the information of the security personnel and management.

Patrols public areas to detect fires, unsafe conditions, and missing or inoperative safety equipment

Ensures the Security Officers are at areas of their assignment at all times.

Conducts enquiries and checks on all security and fire related incidents and submit initial reports

Maximizes associate productivity through the use of multi-skilling, multi-tasking and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests

Handles investigation and reports all claims regarding thefts, accidents, injury, property damage, vandalism and trespassing from guests, visitors or hotel personnel with the assistance of local police if necessary.

Monitors and controls the movement of all associates leaving and entering the hotel through the associate entrance.

Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to ensure problems are resolved satisfactorily.