Senior AI Automation Engineer (Python, AI/ML, English)

We’re hiring our foundational Senior AI Automation Engineer to pioneer how we apply AI to our internal operations. This is a unique opportunity to build a new, high-impact function from the ground up, defining our internal AI roadmap and improving how we operate. Your mission will be to automate work across the company, dramatically increasing our productivity and improving the quality of our decision-making, operational efficiency, and internal processes. You will work closely with other leaders—from Product and Technology to Customer Support, Marketing, and Security as well as other back office functions—to identify high-impact problems and build an ecosystem of AI-powered solutions, continually assessing new potential as frontier model capabilities constantly improve.About TravalaFounded in 2017 by a team of seasoned travel, fintech and blockchain industry experts, Travala.com has grown from a small start-up to the world’s leading crypto-native travel booking service trusted by thousands of customers worldwide as their preferred online travel agency.At Travala.com, we connect travellers with one of the world’s largest selections of travel products, including over 2,200,000 accommodations, 600+ airlines, and more than 410,000 activities across 230 countries and territories. Plus, travellers can get up to 10% back in Bitcoin & AVA token rewards on every booking.To further enhance our service for discerning clients, we offer Concierge.io, a personalized,premium travel booking service. Designed for high-net-worth individuals who use cryptocurrency, Concierge.io provides dedicated travel managers who deliver an unforgettable travel experience through impeccable, attentive, and discreet service.We offer 100+ cryptocurrency and traditional payment options, providing our customers with unrivalled choice. Customers can book with confidence using our Best Price Guarantee and with the assurance that our 24/7 support team is there to provide assistance at any time. By incorporating next-generation blockchain technology and tokenised loyalty rewards, Travala.com is creating a cutting-edge experience at the intersection of web3 and travel.ResponsibilitiesDefine the roadmap for internal AI automation at Travala.com.Develop, maintain, and rapidly prototype internal tools and systems that automate work and increase productivity. Examples include automating customer support ticket analysis, personalizing marketing content, or streamlining financial reconciliation.Stay updated on the latest external models, APIs, and tools. Evaluate their potential, manage vendor relationships and budgets, and lead their integration into our operations.Provide consultation to department heads across the business to understand pain points, identify high-impact opportunities, and ensure the tools you build are adopted and deliver obvious value.Develop architectural choices AI is making and be ready to personally debug complex systems across the full stack when necessary. Act as a high-trust owner of systems that may handle sensitive customer or financial data.