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Mô Tả Công Việc
- Supervise and support the Butler/Villa Host team in serving villa guests, ensuring personalized service and the highest standards.
- Personally attend to VIP guests or guests with special requests, ensuring all needs are fulfilled promptly.
- Coordinate villa preparation prior to guest arrival: inspect setup, amenities, equipment and cleanliness.
- Assist with villa check‑in/check‑out processes, delivering an elevated and private guest experience.
- Handle villa service requests: dining arrangements, transportation, decorations, private events, etc.
- Train and mentor new team members on Butler/Villa Host procedures, communication skills and personalized service techniques.
- Work closely with Housekeeping, Culinary, Engineering and other departments to ensure seamless villa service.
- Monitor villa assets and report damages or maintenance needs.
- Inspect minibar, amenities and items before guest arrival to ensure accuracy and completeness.
- Act as the key liaison between guests and other departments to ensure maximum satisfaction.
- Perform other tasks as assigned by the Villa Manager/Rooms Division Manager.
Yêu Cầu Công Việc
- Diploma, College or University degree in Hospitality, Tourism or related fields.
- Experience as a Butler/Villa Host or VIP service is preferred; not mandatory for candidates with good attitude and communication skills.
- Strong communication skills with a polite, friendly and well-groomed demeanor.
- Good English communication; additional languages are a plus.
- Good organizational skills and effective handling of guest requests.
- Detail-oriented, attentive and guest-service minded.
- Willing to work shifts, including weekends and holidays; ready to assist guests at any time.
Hình thức
Quyền Lợi
- Attractive salary
- Pre-opening allowance
- Relocation allowance
- Annual home leave allowance
- Service charge allowance during pre-opening
- Staff accommodation
- 3 meals per day including days off
- 15 annual leave days
- Social and Health insurance as per local law
- Training and development plan
- 12 complimentary room nights at Hyatt properties worldwide
Mức lương
Thỏa thuận
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