Senior Consultant - Application Management Services - SAP Successfactors - My

Are you ready to unleash your potential?At Deloitte, our purpose is to make an impact that matters for our clients, our people, and the communities we serve. We believe we have a responsibility to be a force for good, and WorldImpact is our portfolio of initiatives focused on making a tangible impact on society’s biggest challenges and creating a better future. We strive to advise clients on how to deliver purpose-led growth and embed more equitable, inclusive as well as sustainable business practices. Hence, we seek talented individuals driven to excel and innovate, working together to achieve our shared goals. We are committed to creating positive work experiences that foster a culture of respect and inclusion, where diverse perspectives are celebrated, and everyone is recognised for their contributions. Ready to unleash your potential with us? Join the winning team now! Work you’ll doYou may be assigned as Level 2 AMS support or Level 3 AMS support between Business/Client IT Team, partnering systems, and Application Managed Services (AMS) team. In this role, you are expectedTo render 2nd level or 3rd level AMS support for escalated issues by performing in-depth production incident (medium to complex level) troubleshooting, resolve any production incident and monitor the fixes to ensure correct resolution in accordance with the agreed scope and Service Level Agreement (SLA) stated in the contractTo identify and perform problem management to reduce re-occurring issues/incidents. Present the root cause analysis to the right stakeholders and deliver the permanent fix (where applicable) within agreed time-frames and with quality.To lead discussions on high level solution design for medium to complex level enhancements, perform effort estimations for enhancements and ensure all considerations are taken for the end-to-end solutioning, to build, test, deliver the enhancements within the agreed timeframe and with quality.To maintain documentation according to firm standards, best practices, and standard operating proceduresTo fully comply with and adhere to all the standard AMS process & procedures that are developed, and client’s IT policies that applies.To actively participate and contribute to any Continuous Improvement initiatives on top of existing workload to further improve current processes within the organization or ClientYou may be assigned as part of project team member to implement the application. In this role, you are expectedTo support the project teams in delivery of our solution applications and in development of work products that addresses our clients’ business needs and help achieve their strategic goals.To support the project teams in developing presentation materials or documentations and in coordination of communications with the client.You will work with diverse and talented project team members to solve problems, improve performance, and generate value for our clients across all industriesYou will uphold the firm’s standards and ethos in working with fellow team members and in your interactions with the clients.You will be tasked to lead and/or coach Analyst and Consultant level members.You will support business development efforts by contributing directly to the preparation, development of proposals, presentations and publications Your role as a leader At Deloitte, we believe in the importance of empowering our people to be leaders at all levels. We connect our purpose and shared values to identify issues as well as to make an impact that matters to our clients, people and the communities. Additionally, Senior Consultants across our Firm are expected to:Demonstrate a strong commitment to personal learning and development.Understand how our daily work contributes to the priorities of the team and business.Understand the set expectations and demonstrate accountability in keeping personal performance on track.Actively focus on developing effective communications and relationship-building skills with stakeholders, clients and team.Demonstrate an appreciation for working with others.Understand what is fundamental to Deloitte’s success as a business.Demonstrate integrity and an awareness of strengths, differences, and personal impact.Develop their understanding of Deloitte and offer a fresh perspective.