Senior Customer Experience Executive

Customer Experience Strategy & Execution:Design, implement, and manage customer experience initiatives to enhance the in-store journey and overall satisfaction.Collaborate with cross-functional teams to align CX strategies with business goals and retail objectives.Project Management:Plan, execute, and monitor CX improvement projects from concept to completion, ensuring timely delivery within budget.Develop detailed project roadmaps, schedules, and performance metrics to track project success.Customer Experience Management:Partner with stakeholders to identify pain points and implement CX solutions that align with operational efficiency.Evaluate the effectiveness of store layouts, staff training programs, and customer engagement strategies.Financial Acumen:Conduct ROI and P&L analysis to assess the financial impact of CX initiatives and recommend data-driven improvements.Ensure CX projects deliver measurable business value, including increased customer retention and revenue growth.Stakeholder Engagement:Present CX project updates and insights to senior leadership and key stakeholders.Build strong relationships with internal and external partners to ensure alignment and successful project outcomes.Data Analysis & Reporting:Use customer feedback, analytics, and insights to identify trends, measure success, and refine CX strategies.Prepare and present detailed reports on CX initiatives, highlighting areas of success and opportunities for improvement.