Senior Customer Service (Chinese & English Speaking)

Job overview:Manage accounts in terms of order processing, order follow up, pricing integrity, on-time deliveries, complete order fulfillment.Key responsibilities:1. Handle order processing in accounts:- Manage customers' inquiries in terms of order processing, order follow up, pricing integrity, on-time deliveries, orders fulfillment.- Provide responsive order management support including order entry, or expediting and shipment information to customers Size of customer: high complexity, ie. complex RBO, new RBO, mega factories)2. Handle customer complaint:- Resolve customer complaints professionally and tactfully.- Negotiate customer product/billing complaints by authorizing returns, requesting returned product testing by internal quality or other staff, submit for approval replacement orders if needed, following up with accountant, sales…related to invoices, payment issues3. Coordinate with other department:- Partner with Inside Sales to assist in achieving sales goals.- Proactively communicate supply chain issues and provide alternatives.- Coordinate with Logistics and Operations on capacity planning and scheduling.- Back-up team-members when workload makes this necessary4. Following-up:- Coordinate & follow up return, defected labels in handling process properly