Senior Database Analyst - Cloud Consulting Service

By applying for the above position, you accept and agree that your personal data and any information stated in the attached curriculum vitae (CV) will be used and processed by ITViec and NAB Vietnam for recruitment purposes. The storage and processing of such information will comply with the applicable laws of Vietnam, and the policies and procedures of ITViec and NAB Vietnam regarding personal data, as amended from time to time.ABOUT THE ROLEResponsible for the ongoing management and delivery governance of one or more end-to-end Database Services, incorporating Strategy, Design, Run, Provisioning & Deployment, Transition & Change, Consumption, Support, Delivery Performance & Quality, Capacity & Continuity, Issue & Risk Management.  Support the service(s) across the organization   Identifies and addresses risks with the operation of the service  Understands the end-to-end (E2E) technical service(s) including dependent components and infrastructure  Contributes to the identification of issues / incidents / events that impact agreed service KPIs, SLA’s, Service Health as well as any 3rd party Service Providers.   Responsible for the successful resolution of critical, high, medium and low problems  Provides technical support and direction across service management processes including, incident, problem, change, configuration, capacity, continuity (DR), availability, asset, monitoring and alerting   Responsible for understanding the required business outcomes for the service and translating those, with input from Business Engagement into Service Improvement Plans - where relevant  Collaborate with Architects and Design Leads to ensure that projects are scoped in accordance with asset roadmaps and strategies   Collaborate with 3rd party service providers, project services and service management to ensure high quality and successful transition of all service(s) changes  Utilise appropriate forums and networks to identify opportunities to leverage asset portfolio capabilities  Ensure adequate communication, knowledge sharing and issue resolution across delivery and support teams  Ongoing Stakeholder Management & management of stakeholder expectations  Ensure appropriate capacity, risk and security monitoring, disaster recovery and business continuity plans are in place across the portfolio, any issues are to be identified and remediated appropriately  Implement and enforce appropriate data quality controls are in place across the portfolio  Another important part of the role is to perform On-Call support, where you will be remunerated accordingly and be part of a team KEY CHALLENGES:  Effectively manage Service Providers to ensure service stability, service risks are managed effectively and ongoing service health maintained  Driving operational & technology change agenda to mature services in line with industry direction   Ensuring service change and service transition is executed flawlessly   Maintain systems at the required service level exceeding the expectations of our customers