Senior Ecommerce Executive (Sales)

1. Sales:o Take care of channel Lazada to achieve monthly/quarterly/yearly business target and relevant KPIs.o Be the brand's representative in negotiations with platform KAM for promotional deals and visibility enhancementso Work with E-commerce Enabler teams to manage LZD store, develop online merchandising, promotion plan and manage digital budget by campaigns/baselineo Maintain a comprehensive library of appropriate data: Deals Tracker, Sales Data, Traffic, Conversion Rate, etc.o Produce campaign mechanics to optimize customer experience and maximize sales potential based on various factors i.e analyzing and identifying best-selling SKUs (price points, models, colors or styles).2. Business development and Ecom projects: o In-charge of Ecommerce sales projects to develop new categories’ sales in platforms from planning to execution (Panasonic Battery, Air Purifier,…)o Work with external and internal teams to ensure smooth operation of projectso Other tasks assigned by line manager.3. Operations:o End-to-end order processing on the system & follow up/manage delivery for all Small Appliances orders by co-working with external and internal stakeholders.o Monitor and manage all platforms’ operation KPIs for Small Appliances, aiming for good performance; alert and solve issues when any metric on down trend.o Manage stock to ensure ATP (available-to-purchase) in all Ecom platforms for campaign and baseline days.o In-charge of guiding buyers about warranty regulations and solving arising issues.o Check return requests from buyers and approve/claim platforms to minimize loss costs.o Finance reconciliation for the assigned platformso Issue VAT invoice upon end-user's requesto Manage Ecom customer services to enhance CX by increasing good rating reviews & solve CS issues.