Senior Engineering Manager, Agent Experience

Core Responsibilities● Technical Strategy & Execution: Directly partner with junior, senior, and lead engineersto drive technical strategy and design product solutions across multiple tech families.● Business & D365 Influence: Work with Product teams to drive business strategy andcollaborate with Business/Operations to influence and drive Microsoft Dynamics 365(D365) strategies for the agent workforce.● Leader of Leaders: Skillfully manage, mentor, and develop leads and engineeringmanagers to build cohesive, high-performing teams with complementary skills.● Cross-Functional Stakeholder Management: Perform high-level stakeholdermanagement across functions, including working with the Head of Engineering andbusiness teams to align on resource and budget needs.● Accountable : Full accountability and ownership for the team/org’s products, systemsand teamsComplexity & Independence● Strategic Authority: Define the technology direction for your business unit and proposenew ideas to drive organisational strategies.● Standard Setting: Establish and uphold comprehensive technical standards within yourteam while influencing standards company-wide..Leadership & People Management● Growth & Coaching: Actively perform and coach people growth at all levels, mentoringthe engineering community on complex technical topics.● Functional Thought Leadership: Act as a functional thought leader, selling strategicideas to executive-level stakeholders and communicating effectively with both technicaland non-technical audiences.● Scaling & Hiring: Expertly assess technical abilities and guide the team in makinginformed hiring choices to scale a complex, large organization.Knowledge & Skills Required● Distributed Systems: Advanced expertise in distributed systems, specifically focusedon high availability, high performance, and high reliability.● Organizational Scaling: Proven track record of building and scaling complex,large-scale engineering teams and organizations.● Strategic Business Context: Ability to bring strategic business context to technicaldecisions and benchmark performance against industry standards.● Collaboration: Exceptional skills in coordinating and collaborating across a vastlandscape of stakeholders to ensure seamless support for all Grab users.