Senior Expert, Capability Development

Job PurposeThe job holder is repsonsible for developing and implementing capability development activities in the Frontlinethrough:1. Designing and managing the construction of job profiles, training roadmaps, career paths, recruitment,appointment guidelines, and capacity asssestment process2. Developing and implementing training programs (10-20-70) for Frontline3. Guide/design training materials, including products, programs, and campaign training materials4. Planning and implementing capacity assessment of Frontline5. Become a Business Coach6. Being responsible for the construction and training plans of the adjacent teamKey Accountabilities1. Capacity Development- Capacity development for the Frontline and Customer Relationship Management- The focal point to receive feedback and make suggestions to build, evaluate, and adjust the necessarycompetency framework, training roadmap- Develop JD, JS for Consulting and Operation force- Coordinate with Human Resources department to monitor and evaluate actual capacity against thecompetency framework requirements.- Develop and implement a roadmap to narrow capacity GAP, including the planning and training required forthe position consistent with business objectives- Design and implement professional training programs for the Frontline and Customer RelationshipManagement under RACI with HR- Conduct productivity improvement programs, coaching and mentoring to enhance Frontline and CustomerRelationship Management's productivity and sales- Set up and manage the implementation of human resource development programs such as successionplanning, reserve director, trainee management...2. Training on customer experience / Product / Solution / Customer Journey- Develop and implement PDP Personal Development programs, synthesizing, planning training, and annualtraining budget for the positions of Frontline and Customer Relationship Management- Develop, guide và coordinate the implementation of personnel capacity assessment for recruitment,appointment/rotation to ensure that the capacity is met according to position requirements.- Train and coach on customer experience / Products / Solutions / The responsive customer journey to ensuresthat the needs of customers and business are met.- Implement training and provide professional trainers according to RACI with LnD HR.- Be responsible for management, training, capacity building of management staff and adjacent team buildingplans.- Report periodically and/or at the request of HOD on the progress of capacity development.- Other tasks assigned by the management level.