Senior Expert, Private Client Relationship Management

Job Purpose- The job holder is responsible for managing directly the High Net Worth customer portfolio assigned to Senior Expert, Private Client Relationship Management (SnrExpert, PCRM) in Private Client Center (PCC) from time to time, providing customers with Private products and services- The job holder is responsible for providing financial solutions on the customer portfolio to develop value & implement business targets.- The job holder is responsible for managing, building and maintaining long term relationships with a portfolio of financially successful clients.Key Accountabilities1. CUSTOMERS: PROVIDE FINANCIAL SOLUTIONS BASED ON CUSTOMERS NEEDS- Find and understand all customer information about demographics, financial status, assets, habits, hobbies.- Analyze the products or services that customers are using, the financial indicators of customers to evaluate the financial health of customers, understand clients’ riskappetite & objectives, and advise accordingly on the relevant investment options available to increase wealth and capital preservation.- Manage, serve, thoroughly understanding of the assigned high net worth customer portfolios, and evaluating the efficiency of customer portfolio exploitation.- Find out the complex needs of wealthy and high net worth customers, designing financial solution packages to best meet those needs.- Build customer network, expanding relationships from the existing customer portfolio to exploit and find potential customers.2. SERVICES: PROVIDE SERVICES WITH EXCELLENT CUSTOMER EXPERIENCE- Actively identifying, receiving & implementing transaction requests, cooperating with relevant departments, handling SLA to bring the best service experience tocustomers.- Actively and continuously marketing and promoting customers with new featuress, new benefits of products, services, policies and regulations affecting customerassets and market changing or trends, Private Client’s products and services.- Providing total service solutions for customers to meet the maximum needs of customers.- Engaging and dealing with issues/matters/complaints, and resolves them in an appropriate and timely manner. To escalate to Senior Manager, PCRM and/or Director,Private Client Center for further deliberation where applicable.- Always giving customers the best experience and proposing solutions to improve service quality standards for High net worth customers.3. SYSTEM: OPERATIONAL COMPLIANCE & RISK MANAGEMENT- Identify customer information (Amlock, KYC, SA, suspicious transactions ...) as well as warning signs before, during and after customer transactions, ensuringcompliance with Techcombank's procedures and regulations and the law- Perform in accordance with policies, regulations, processes, internal instructions and SLAs