Senior Marketing Executive

Overall purpose of the job: Senior Marketing Executive is responsible for the planning and execution of both offline and online marketing plans within approved budget, which may include projects for new store opening (NSO). He/she will also measure results of all activities and campaigns for timely reporting. In addition, he/she is responsible for ensure brand identity guidelines are adhered to in all communication, collaterals and store visuals.

Key Results Area

Clear Planning

1.1. Develop a plan together with manager which includes SMART targets, justifiable budget and event calendar

1.2. Execute approved local store marketing plan and brand communication plan under direction of Store Marketing Manager and Brand Communications Manager, respectively

1.3. Act as a coordinator between Marketing and all relevant teams (internal and external) to ensure all administrative procedures are promptly and carefully followed

Social Media Orientation

2.1. Oversee, manager and maintain all company social media accounts management

2.2. Develop engaging, creative, innovative content for regularly scheduled posts, which enlighten audiences and promote brand-focused messages

2.3. Coordinate social media messaging with Marketing Manager to respond to customers

2.4. Monitor and develop report on competitors’ activities within social media spaces

2.5. Execute approved content calendar and digital communications plans

2.6. Organize content for social media based on approved digital plan

2.7. Monitor online reviews and work with Marketing Manager to respond

2.8. Work with others to develop social media timelines coinciding with new product releases, ad campaigns, or other brand messages

Performance-oriented Execution

3.1. Performance-oriented execution of the approved plan and other campaigns/activities that may arise

3.2. Able to manage multiple agencies and project timelines

Digital Orientation

4.1. Build and implement a digital strategy that drives brand awareness, brand reputation and revenue

Partnership Relationship Management

5.1. Establish and build long-term, meaningful partnerships with suitable brands, media, business/community groups and companies (especially those in our immediate local trade areas and target markets) with emphasis to promote utilization of our restaurant space for events or part of brand building overall

5.2. Work with Operations team to analyze trade area, identify sales building opportunities and applying efficient local store marketing tactics

CRM and Loyalty Program

6.1. Coordinate to maintain the loyalty program

6.2. Grow database as part of campaigns

Production Innovation

7.1. Collect market intelligence by monitoring competitor/industry activities and listen to what customers have to say in order to generate leads for products, events and services

Event Coordination and Customer Service

10.1. Partner with customers to make sure they have a good event (from booking and confirmation, to the event itself and after)

10.2. Partner with Operations to ensure everything is well set up and prepared for events

Greet customers at the restaurants upon their arrival

10.3. Greet customers at the restaurants upon their arrival

10.4. Monitor customer satisfaction without fail and resolve any outstanding issues to ensure future business and good word of mouth

Implement Local Store Marketing Plan

11.1. Work closely with Operations and Brand Communications and external partners to execute approved local store marketing (LSM) and NPD/LTO plans

11.2. Maintain local trade area database

11.3. Support new store opening (NSO) planning and execution

Customer Insights

12.1. Ownership of feedback data-collection process to ensure feedback is representative and being utilized for improvements

12.2. Hold monthly meetings to discuss key learning and proposed actions as well as tracking

12.3. Conduct traffic generator surveys especially at NSO for first three months

Be A Brand Ambassador

13.1. At all times, be a brand ambassador, promote the concept and ensure consistent communications according to relevant guidelines.

Brand Stewardship

14.1. Responsible for all collateral related to marketing plan/program and ensure adherence to brand guide

14.2. Develop store visuals theme for special events as part of marketing calendar

14.3 Ensure restaurant look and feel is maintained in line with design concept.