Senior Production Specialist (Fabric)

Core PurposeLead end-to-end order execution with deep textile knowledge, ensuring >95% on-time delivery through rigorous development/production tracking and complaint resolution.Key Responsibilities1. End-to-End Order Process Ownership• Be responsible for the entire order process including order confirmation (SCs), production planning & monitoring, shipment coordination, and payment follow-up.• Identify problems and provide solutions effectively across all order stages.• Deal with all emergencies (e.g., material shortages, delays, quality crises) to ensure good quality and on-time delivery.• Communicate with related internal departments (QA/QC, Logistics, Finance, Sales) to ensure seamless execution.2. Order Execution & Technical Oversight• Verify technical specs (materials, construction, testing standards) from buyers; issue Sales Confirmations (SCs) to suppliers.• Track critical development milestones: Lab dips, strike-offs, shade lots, sample yardage approvals, etc.• Monitor production stages: Yarn sourcing, weaving/knitting, finishing, QC inspections, shipments.3. Daily Progress Enforcement & Risk Management• Mandate daily updates from suppliers on development/production status; escalate delays immediately.• Update tracking systems (ERP/Excel) with real-time milestone data.• Proactively identify risks to quality or delivery timelines and implement corrective actions.4. Shipment & Compliance• Ensure shipping documentation (BL, test reports) meets destination-country regulations.• Enforce >95% on-time delivery KPI; implement recovery plans for at-risk orders.5. Complaint Resolution• Lead root-cause analysis for post-shipment defects (e.g., shade variance, pilling); negotiate refunds/replacements with suppliers.• Maintain <72-hour response time for critical complaints.6. Textile Expertise• Advise on fabric/trim construction, testing standards (AATCC, ISO), and compliance (REACH, Oeko-Tex®).• Audit supplier processes for quality risks (e.g., yarn count consistency, dyeing methods).7. Other Responsibilities• Other tasks as assigned according to the business needs.