Senior QA Executive (Manual + Automation)

Oversee all aspects of quality assurance including establishing metrics, applying industry best practices, and developing new tools and processes to ensure quality goals are met. Define, document, and manage the testing processes and procedures to ensure reliability and compliance with standards Develop testing programs that address areas such as database impacts, software scenarios, regression testing, negative testing, error or bug retests, or usability. Design and manage test plans, scenarios, scripts, or procedures. Manage and conduct all testing processes including UAT, OAT and SAT. Ensure that the testing environment is qualified compared to the production environment. Create or maintain databases of known test defects. Conduct historical analyses of test results. Monitor program performance to ensure efficient and problem-free operations. Identify, analyze, and document problems with program function, output, online screen, or content. Act as key point of contact for all QA aspects of releases, providing QA services and coordinating QA resources internally and externally. Lead and mentor QA team members, as well as manage outside contract testers. Plan test schedules or strategies in accordance with project scope or delivery dates. Collaborate with field staff to evaluate or diagnose problems and recommend possible solutions. Manage Incident Management process and communicate resolutions with stakeholders. Manage Release and Deploy process to ensure quality of the release on production environment. Manage Service Desk team including SDA as a single point contact of user to fulfill the requests. Collect data and provide the performance report for all related ITIL processes weekly. Assist the Service manager in driving Service management best-practice and ITIL process standardization.