Senior Reconciliation Specialist II

JOB SUMMARYWe are seeking a detail-oriented and analytical Senior Reconciliation Specialist to join our Operations team. This role is responsible for managing and executing end-to-end reconciliation processes with partners and vendors to ensure the accuracy and integrity of all platform-related transactions.KEY RESPONSIBILITIES• Conduct periodic (daily, weekly, monthly, annually) and ad-hoc reconciliations with partners and vendors to ensure the accuracy of loyalty point and payment transactions.• Extract, collect, clean, and analyse data from multiple sources to identify, investigate, and resolve discrepancies; work cross-functionally with internal teams and external partners to address issues and prevent recurrence.• Ensure all reconciliation activities are completed within defined service level agreements (SLAs) to support downstream financial operations such as invoicing and payment collection.• Prepare and manage reconciliation reports; handle both physical and digital documentation, including printing, obtaining approvals, dispatching, receiving, and archiving.• Serve as the primary point of contact for reconciliation-related matters with both new and existing partners. This includes developing and improving reconciliation workflows, providing guidance, facilitating discussions, and contributing to the drafting and review of relevant contractual terms.• Identify opportunities for continuous process optimisation; support the development and implementation of tools and automation solutions to enhance reconciliation efficiency and accuracy.• Maintain accurate and up-to-date documentation; keep detailed records of discrepancies, adjustments, and resolutions to support audit and compliance requirements. Ensure alignment with internal policies and procedures.• Prepare reconciliation summaries for management, highlighting key metrics, outstanding issues, and corrective actions taken.• Assist partners with ad-hoc requests within the agreed scope of support between Galaxy Joy and our partners.• Undertake other duties as assigned by management in support of the Operations team’s goals.