SENIOR ROOM SUPERVISOR/GIÁM SÁT BUỒNG PHÒNG CẤP CAO

• To prepare and distribute the Al a Carte services requests in coordination with the A la Carte Services supervisor
• To allocate the outsourced cleaning team on a daily basis to ensure all public areas in the Residences are cleaned on a daily basis

Operations:

• To ensure the cleanliness of apartments are consistent with A la Carte Standards and rooms are in line with hotel standards
• To inspect all Vacant Rooms, checkout rooms, and departures daily.
• Coordinate with Front Office supervisors to have the arrival group rooming lists, then ensure all rooms are ready & inspected at least 2 hours prior to group arrivals.
• Maintain a consistent focus on improving the overall flow of A la Carte services operations, seeking ways to maximize and improve the operation through productivity management and energy savings programs
• To lead daily A daily housekeeping briefings and monthly employee meetings
• To have a complete understanding of and to adhere to Mövenpick Hotels & Resorts policy relating to Fire, Hygiene, Health and Safety.
• To drive the performance of the front office and concierge team members, including completion of performance appraisals, coaching counselling and performance management in conjunction with Human Resources
• To handle and resolve guest complaints whilst keeping the Executive Housekeeper and Front Office Supervisors informed.
• Ensure self and the team use the Resident’s and Guests name when greeting

Administration:

• To manage the par level stock and usage of cleaning products and equipment.
• Oversee the implementation of a training plan for all Housekeeping team and outsourced public area team members
• Monitor and keep updated training records and schedules to ensure planning and completion is carried out as per hotel standard.