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Mô Tả Công Việc
Report to: Assistant Training ManagerWorking at District 7 – HCMJob Description• Localize Technical training materials at various levels and conduct training courses for Technicians in Dealers nationwide: new product technical training, accessory installation training, etc.• Consolidate training reports and generate action plans to further improve Technicians’ skills and service performance to Training Manager.• Contribute to the Technical Training plan for all dealers on annually, quarterly, and monthly cadences and review with Training Manager.• Revise Technical materials that are translated by vendors (Repair Manual, Owner Manual, etc.)• Conduct monthly Service Training Audit for all dealers to ensure SOPs are followed, therefore maintain premium customer experience.• Manage Service eLearning activities: manage staff database, update and maintain online training materials, send regular online tests to participants, etc.• Attend training sessions from Regional team and self-study to maintain and update Training capabilities.• Support the training team and other departments upon request by the Training Manager.
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Yêu Cầu Công Việc
• University graduate with relevant majors. • Fluent English written and speaking skills.• Excellent verbal and non-verbal communication skills.• Preferably having at least 5 years of experience in Automotive in Technical/Service-related fieldso Experience of conducting in-class and online training sessions is an advantage.• Effective communication skills: public speaking, presenting, storytelling, leading discussions. • Good office computing skills, especially engaging PowerPoint presentations and online conference systems. o Experience in working with web-based Talent Management Systems / Learning Management Systems is an advantage. • Valid passenger car driving license (B2)• Other requirements: o Flexible, curious in nature, eager to learn and apply new skills. o Able to withstand high pressure Sales related working environments. o Willing to travel domestically on a regular basis.
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Hình thức
Full-time
Mức lương
Thỏa thuận
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