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Mô Tả Công Việc
This is a full-time position providing Level 2 Technical Support (Microsoft Office and Office 365) to our customers remotely using a suite of tools designed to provide a seamless remote support experience for the end users.
Being the voice of ProServeIT to our customers! This means being the one who solves their technical problems or connects them to a more senior resource when required. To do this effectively, you will need to be proficient in building relationships with clients.
Managing the flow of requests from multiple intake channels: telephone, email, and IM.
Being responsible for ensuring all tickets are properly documented and tracked for future reference and that our clients are kept up to date. You will need to use your strong written and verbal communication skills!
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Yêu Cầu Công Việc
Professional Technical Education and Experience:
You possess superior communication and interpersonal skills.
You are proficient in verbal and written English.
You demonstrate previous experience in a customer service focused environment (i.e call centre, sales, retail).
You are confident, articulate, and at ease with Canadian business culture.
You have experience solving problems and using troubleshooting methodologies.
You possess a basic understanding of networking concepts, systems, and services, EG ISP services, routers, firewalls, switches, TCP/IP, Windows Server, Patching, Back up.
You have a real passion for helping people and solving problems.
You can work after-hours, weekend and shift work when necessary.
We would love it if you:
Have experience with ConnectWise, Automate, Kaseya, Intune, or ITGLUE.
Are Bilingual (English/French).
Possess Microsoft Certifications – MCTS/MCSE and/or certificates in Windows 7,8,10, Active Directory, 2008 Server Administration.
Holding Bachelor's or Master's of engineering degree in computer science, software, computer engineering or related fields.
Holding 3-5 years of experience in a similar role; Experienced with Active Directory, Server 2008+, SQL, Microsoft Exchange, Azure, AWS, Apple OSX.
Have experience working with VMware, Hyper-V.
Possess Microsoft Certifications – MCTS/MCSE and/or certificates in Windows 7,8,10, Active Directory, 2008 Server Administration.
Have experience supporting or certifications in Azure, Office 365. (AZ-ess or AZ-900).
What we are looking for- Core Skills
Micro Microsoft Office
Office 365
Azure Active Directory
Active Directory Certificate
Active Directory Federation
Microsoft Intune
Exchange Server
Network support of switches, firewalls and wireless
DHCP, DNS, Vlans, Gateways and Subnets
VPN setup and troubleshooting
Certificate Creation/Renewals
Desktop troubleshooting and setup of Windows 10, Windows 11, Windows Server
NTFS Registrars and External DNS
Hyper-V, VMWare, Citrix
ITGlue
Connectwise Manage
Connectwise Automate
Windows File and Print
Hyper-V
SQL Server
Excellent communication
Customer service
Organization and time-management
Attention to detail
Technical Problem-solving
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Hình thức
Full-time
Quyền Lợi
Because you love technology and you love learning. Candidates will have the chance to work in an all English environment with team members located around the world. ProServeIT is a privately owned, top-rated professional technology services company founded in 2001. Selected winner in two categories at the Microsoft World Partner Conference 2014 (WPC 2014) in both the Business Productivity Innovation and the Winning Together categories, we constantly work with the latest technologies implementing them in interesting and strategic ways.
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