Senior Traning Executive / Chuyên viên đào tạo cao cấp

Training Planning & Coordination

Assess training needs in consultation with department heads and HR Manager.

Prepare the hotel’s annual training calendar and training action plan.

Schedule, organize, and coordinate training sessions (including orientation, mandatory training, brand training, soft skills, and departmental training).

Liaise with corporate or brand Learning & Development teams for required programs.

Training Delivery

Conduct effective new employee orientation / induction programs.

Deliver classroom training on service standards, company policies, soft skills, etc.

Support operational departments with on-the-job training initiatives.

Facilitate brand-required training modules (e.g., Best Western brand standards).

Monitoring & Evaluation

Evaluate training effectiveness through feedback, assessments, and performance metrics.

Track and maintain complete and accurate training records for all employees.

Follow up on departmental training compliance and progress.

Administration & Reporting

Maintain the training database and generate regular training reports for management.

Prepare monthly training reports for submission to the HR Manager / GM.

Support audits and inspections by ensuring all training documentation is in order.

Employee Engagement & Development

Promote a learning culture across the hotel.

Coach departmental trainers and supervisors in training techniques.

Support employee development plans and career progression programs.

Assist with employee recognition or engagement events when required.