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Mô Tả Công Việc
- Technical Service: Provide Performing Installation, commissioning, training, application support, maintenance, calibration services and repairs for customers
- Timely updating of service management tools, service reports, and calibration certificate
- Troubleshoot via phone, email or in-person
- Email communication with machine manufactures for troubleshooting support and technical clarifications
- Attend meetings with regards to installations, calibration service matters, technical solutions and administrative matters of the company
- Proper managing of service job schedule, service tools, and workshop
- Report and update the installed equipment database, calibration database.
- Cooperate and coordinate with team members and other departments, in order to offer solutions that fulfill the customer’s needs
- Provide excellent service to customers by giving undivided attention and focus on meeting their needs
- Find solutions to customer problems and complaints to maximize satisfaction
- To assist in projects as required by the management.
- Willing to work extra hours to complete tasks and fulfilling customer’s needs.
- Ability to be available and on-call 24 hours per day.
- Full time employment
- Working day: from Mon to Fri
Yêu Cầu Công Việc
- Minimum 2 years of work experience required, priority given to candidates who have worked in industrial maintenance technical positions or in servicing high-tech products at Scientific and Technical Equipment Companies
- Education: Degree in Engineering (automation, electrical & electronic, mechatronics) or similar
- Good technical knowledge, troubleshooting
- Able to work well under pressure.
- Able to work self-reliantly.
- Strong planning and analytical skills
- Well organized, high sense of responsibilities, teamwork.
- English: Fair level of English, written and spoken
- Male only
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