Service Engineer

INTRODUCTIONLMS Technologies Vietnam is under LMS Group is founded on 4th July 1995 and has established offices in 5 ASEAN countries: Singapore, Malaysia, Thailand, Vietnam, and Indonesia.We are committed to meeting the challenge of our customers’ needs for testing and analysis, training personnel, developing testing methods, ISO qualifications, applications, and technical issues. Our professional service engineers are always working closely with our principal’s specialists and industry consultants to achieve the customers’ requirements.Our dedication to material science and our desire to be a “One-Stop Solution Provider” to our customers will remain the basic attributes to our continued success!JOB DESCRIPTION• Technical Service: Provide Performing Installation, commissioning, training, application support, maintenance, calibration services and repairs for customers• Timely updating of service management tools, service reports, and calibration certificate• Troubleshoot via phone, email or in-person• Email communication with machine manufactures for troubleshooting support and technical clarifications• Attend meetings with regards to installations, calibration service matters, technical solutions and administrative matters of the company• Proper managing of service job schedule, service tools, and workshop• Report and update the installed equipment database, calibration database.• Cooperate and coordinate with team members and other departments, in order to offer solutions that fulfill the customer’s needs• Provide excellent service to customers by giving undivided attention and focus on meeting their needs• Find solutions to customer problems and complaints to maximize satisfaction• To assist in projects as required by the management.• Willing to work extra hours to complete tasks and fulfilling customer’s needs.• Ability to be available and on-call 24 hours per day.