Service Helpdesk (Separation And Flow Technology)

Công Ty TNHH GEA Việt Nam

Địa chỉ làm việc:

Hết hạn ngày: 24/09/2025

ID: job691789

Mô Tả Công Việc

Roles And Responsibilities• Provide remote technical support to clients via phone, email, and chat. Focused Area: Separator, Decanters, Homogenizer and V&P products• Diagnose and resolve technical issues• Guide clients through troubleshooting, installation and commissioning steps and provide clear instructions• Document and track client issues and resolutions in the ticketing system.• Charge fees for services rendered and ensure accurate billing• Maintain a high level of customer satisfaction by delivering timely and effective solutions• Collaborate with other team members to resolve complex issues• Stay updated with the latest technology trends and solutions.• Promote company’s product and services• Support Service Sales for Technical clarification & Spare Parts recommendation• Contributing positively to Business's achievement, incl his individual targets and Country targets• Other tasks assigned by Line Manager

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Yêu Cầu Công Việc

• Degree in Engineering, Mechanical or related field• Experience of min. 3 working years, incl background of Service Engineer, with excellent related skills for commissioning, troubleshooting & Service Maintenance, caring with care of exact details and with high responsibility.• Prior experience in handling and operating of Separators or fast rotating equipment• Good computer skills - Microsoft Office applications, SAP/Axapta systems• Good working level of English & Vietnamese - speaking and writing• Emphatic with strong customer focus• Good communicattion skills, especially via phone and chat• Service oriented, patient, and a team player• Safety conscious and of good moral character• Technically inclined with good problem-solving skills and commercial affinity• Ready to travel and work off-hours• Preferred are: Holding a valid driver’s license

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Hình thức

Full-time

Mức lương

Thỏa thuận

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Tham khảo: 10 Dấu hiệu nhận biết hành vi lừa đảo qua tin tuyển dụng.

Địa chỉ làm việc
Ngày đăng tuyển 26/06/2025
Vị trí Nhân viên
Ngành Nghề Kỹ sư / Sản xuất
Loại công việc Full-time
Nhà tuyển dụng Công Ty TNHH GEA Việt Nam
LIÊN HỆ Email: đang cập nhật

GEA is one of the world’s largest systems suppliers for the food, beverage and pharmaceutical sectors. Our portfolio includes machinery and plants as well as advanced process technology, components and comprehensive services. Guided by a strong sense of purpose, our more than 18,000 dedicated employees work to enhance the sustainability and efficiency of production processes globally. OUR MISSION 26 GEA is proud to serve customers around the world in the food, beverage, chemical, pharma, dairy processing, dairy farming and marine industries. Many of these sectors are experiencing tremendous growth given global trends and other socio-economic drivers – contributing to GEA’s solid performance. Our strategy for the next five years, Mission 26, is based on strengthening our position in these key industries while focusing on defined levers to accelerate profitable growth and better serve our customers. OUR VALUE - A compass to steer by At GEA, our company values begin with our own people. We hold ourselves to a high standard in how we treat one another, our customers and partners and our world. Collectively, the GEA values serve as a compass to guide our day-to-day activities and interactions.