Mô Tả Công Việc
Roles And Responsibilities• Provide remote technical support to clients via phone, email, and chat. Focused Area: Separator, Decanters, Homogenizer and V&P products• Diagnose and resolve technical issues• Guide clients through troubleshooting, installation and commissioning steps and provide clear instructions• Document and track client issues and resolutions in the ticketing system.• Charge fees for services rendered and ensure accurate billing• Maintain a high level of customer satisfaction by delivering timely and effective solutions• Collaborate with other team members to resolve complex issues• Stay updated with the latest technology trends and solutions.• Promote company’s product and services• Support Service Sales for Technical clarification & Spare Parts recommendation• Contributing positively to Business's achievement, incl his individual targets and Country targets• Other tasks assigned by Line Manager
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Yêu Cầu Công Việc
• Degree in Engineering, Mechanical or related field• Experience of min. 3 working years, incl background of Service Engineer, with excellent related skills for commissioning, troubleshooting & Service Maintenance, caring with care of exact details and with high responsibility.• Prior experience in handling and operating of Separators or fast rotating equipment• Good computer skills - Microsoft Office applications, SAP/Axapta systems• Good working level of English & Vietnamese - speaking and writing• Emphatic with strong customer focus• Good communicattion skills, especially via phone and chat• Service oriented, patient, and a team player• Safety conscious and of good moral character• Technically inclined with good problem-solving skills and commercial affinity• Ready to travel and work off-hours• Preferred are: Holding a valid driver’s license
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Hình thức
Full-time
Mức lương
Thỏa thuận
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