Đăng nhập
Đăng ký
Mô Tả Công Việc
Principle duties: Candidates must have experience managing and optimizing live chat or call center operations, ideally within the telecommunications industry., with a demonstrated ability to improve customer service delivery and operational efficiency through these channels.Responsibilities 1. Project management - Provide accurate inputs and possible solutions for incoming opportunities to Project Onboarding Executive and Customer Management Department (CMD) - Make sure new projects are implemented successfully, by: + Develop detailed project plan which identifies the needed activities, including resource plan, testing, training plan in order to meet organization goals + Coordinate with other relevant people/departments for project testing/UAT + Gain sufficient project requirements and transfer the knowledge to related people through training + Support/supervise Service Assistant during project running + Monitor project on a daily basis and make improvements/adjustments when needed + Keep close contact with customers to understand and fulfill their needs, as a result, customer satisfaction can be maintained and improved 2. General management - Provide accurate and timely information for related departments when required - Control account portfolio (quality, TAT, productivity) to meet the predefined targets by maintaining close supervision to the projects - Cooperate with Operations Management unit to have proper resource planning - Continuously come up with improvement ideas for all projects to reduce processing time and enhance cost efficiency 3. Others - Ensure other tasks assigned by Senior Service Manager are completed in good quality and delivered as committed - Escalate to higher management for anything which is beyond authority or poses risks to the projects
Xem toàn bộ Mô Tả Công Việc
Yêu Cầu Công Việc
*** Education: - University degree or equivalent training, experience. - Good at German (B1 – C1) and English is a plus*** Technical skills and experience: - At least 2 - 3 years of working experience as related position - Understanding of company business - Knowledge of IT is a plus - MS Office (Word, Excel, PowerPoint)*** Soft-skills: - Customer service industry experience: tourism, hotel reception staff, call center/helpdesk, restaurant service, other direct customer service experience, heavy emphasis on tourists/foreigners - Customer centric mindset - Negotiation skill - Problem solving - Communication and interpersonal skills. - Leadership and supervision skills. - Planning and analytical skill - Presentation skill - Team working skill*** Attribute: - Strong multi-tasking abilities - Good team player - Hardworking - Innovation and creativity
Xem toàn bộ Yêu Cầu Công Việc
Hình thức
Full-time
Mức lương
Thỏa thuận
Báo cáo tin tuyển dụng: Nếu bạn thấy rằng tin tuyển dụng này không đúng hoặc có dấu hiệu lừa đảo,
hãy phản ánh với chúng tôi.
Tham khảo: 10 Dấu hiệu nhận biết hành vi lừa đảo qua tin tuyển dụng.
Tham khảo: 10 Dấu hiệu nhận biết hành vi lừa đảo qua tin tuyển dụng.
