Service Planning & Operations Manager (Cloud/ DevOps)

Our rapidly growing company is seeking a dynamic Service Planning & Operations Manager to play a crucial role in overseeing the delivery of software services and managing business operations, particularly in customer interactions. This position requires a blend of leadership, operational oversight, and customer relationship management to ensure high-quality service delivery.This role is ideal for a strategic thinker who thrives on problem-solving and driving operational efficiency. You'll be the linchpin connecting sales, operations, and customers, ensuring our business runs smoothly.Key Responsibilities Operational Oversight: Manage day-to-day service operations, ensuring efficient processes are in place for service delivery and customer support. Customer Relationship Management: Establish and maintain strong relationships with new and existing customers, understanding their needs and ensuring satisfaction with the services provided. Team Leadership: Lead, train, and mentor service teams, fostering a culture of high performance and continuous improvement. Process Improvement: Identify opportunities for operational efficiencies and implement best practices to enhance service delivery. Performance Monitoring: Analyse service metrics and customer feedback to drive improvements and meet service level agreements (SLAs). Cross-functional Collaboration: Work closely with other departments to align service operations with broader business objectives. Escalation Management: Act as the primary point of contact for complex customer issues, ensuring timely resolution and communication.