Service Training Staff (in Automotive Industry)

Summary of Job DescriptionThe responsibilities include conducting Dealer Operation Standard (DOS) training for dealers, also providing training on the Dealer Management System (DMS) and Customer Relationship Management (CRM) systems. Another key responsibility is to follow up on Customer Satisfaction Index (CSI), Net Promoter Score (NPS), Dealer Revenue to monitor performance and drive continuous improvement.Job DescriptionsMajor Duties:1) Conduct DOS Service (Basic) training to Dealers and follow up dealers’ implementation.2) Monitor Dealers’ performance via CSI Survey, Mystery shopping3) Analyze service data for related KPIs.4) Conduct CRM training to Dealers and monitor Dealer's status 5) Conduct evaluations for DOS, technical issues at Dealers.Minor Duties:1) Coordinate with other sections to handle customer complaints (CXI) related to Service procedure. 2) Support Dealer activity