Site Reliability Engineer

As a Site Reliability Engineer, you will play a critical role in ensuring the reliability, scalability, and performance of our systems. You will work closely with development teams to design, build, and maintain infrastructure and tools to support our applications in production. You will also be responsible for monitoring, troubleshooting, and resolving incidents to minimize downtime and optimize system performance. 

RESPONSIBILITIES 
 

• Adhere to key metrics and SLAs for support and operations and determine the severity of issues  
• Participate in on-call rotations to respond to incidents and ensure service uptime 
• Continuously improve processes and practices to enhance reliability and efficiency 
• Develop and maintain tools for deployment, monitoring, and automation of operational tasks 
• Join SOC (support operation center)/SRE team and work independently in your shift to triage issues, and escalate where appropriate  
• Manage communication among the markets, stakeholders, and the engineering team when incident happens 
• Design and implement monitoring and alerting solutions to identify and respond to issues proactively 
• Work directly with many markets over the world