Software Engineer - AI-Powered Solutions

Job Title: Software Engineer - AI-Powered SolutionsWe are seeking a highly skilled and innovative software engineer to lead the development of multiple AI-powered solutions that will address key business and operational challenges within our company. The ideal candidate will have a strong background in chatbot and voice bot development, with the primary goal of automating our Customer Service and Collections processes, while also enhancing the efficiency of our call center operations.Key Responsibilities: Design, Develop, and Deploy AI Bots: Lead the creation and implementation of chatbot and voice bot systems tailored to our business needs. Enhance AI Features: Continuously improve the capabilities of the bots, including voice recognition, image processing, and speech-to-speech functionality, to ensure more intuitive interactions and better user experiences. Integration with Telephony Systems: Seamlessly integrate the AI bots with our existing telephony infrastructure, ensuring smooth operation across all communication channels. Performance Optimization: Conduct rigorous testing and debugging to ensure the bots deliver optimal performance in real-time, high-pressure environments. AI-Driven Automation: Leverage AI to automate customer service inquiries, streamline collections processes, and optimize call center workflows for improved operational efficiency.