Software Product Executive

1. School Management system management, building and/or implementation, including:

• Administrator of NSE system (School Management of WSI), include: get troubleshooting and give the guideline to end-user; Manage role in NSE and configuration NSE by working with WSI team.

• Administrator of Alex/Bubble system (School Management of K&U), include: get troubleshooting and give the guideline to end-user; Manage role in NSE and configuration Alex/Bubble by working with K&U development team.

Building and implementation School Management for AUS based on MS365. Include: Design workflow, give instructions, manage role in the system and all the tasks relate to School Management activities.

2. Software service support enablement and training

• Responsible for capturing and recording end-users change requests for in-scope software issues

• Resolving end-user complaints quickly and efficiently

• Communicate thoughtful, customized solutions that help customers move forward and grow their business

• Assist end-users in their daily operations. Provide solutions to common entity access issues

• Troubleshooting user or software errors that inhibit the efficiency of the interaction between people and technology

• Advise business users on the availability of new software solutions that could enhance their daily operations

• Responsible for preparing user training material and guidelines

• Conduct training to business users for the use of in-scope software

• Document the configuration profile