Software Service Engineer (Software Test & Support)

Contributing to the implementation of our software product to meet customer needs in the area of automated warehouse and distribution solutions;Analysing user requirements and coordinate with project stakeholders to provide comprehensive spec in early phase of project;Design and execute manual test cases during iterations;Implement and execute Software Integration Test, System Test to ensure quality; (subsystems/robotics interaction and operator user interfaces)Documentation of the solution and creation of user manuals;Go onsite integration (EU, Dubai, KSA, etc.) of our software with other subsystems/robotics and the customer‘s systems at the customer side;Close collaboration with our customers, our software teams in Germany, Switzerland and other countries during the projects;Take ownership on quality gate to ensure project will be transit to Customer Service/Operation phase smoothly;Coordinate with local team and international teams to handle customer support activities;Incident and problem management;Go onsite (EU, Dubai, KSA, etc.) to train and support the customer in terms of warehouse operation.