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Mô Tả Công Việc
Do you enjoy translating tech talk into clear, helpful support for users? Looking for a role where learning new technologies is part of the job? Ready to build your career in a place that values both technical skill and a customer-first mindset? If so, this opportunity might be the perfect fit for you. As a software support engineer, you will responsible for high availability and performance of applications for renowned customers. In your daily work, you will: Providing 1st level IT support Initial analysis of request/incident and resolution of simple or standard requests, replying to questions and recommending/implementing workarounds Logs incidents and service requests and maintains relevant records:Identifies and classifies incident types and service interruptionsRecords incidents cataloging them by symptom and resolutionWork collaboratively with other IT personnel to resolve user issuesApplies skills to resolve all technical trouble tickets at the service desk before referring to technical supportEscalates complex problems to the L2/L3 of support as required by documented proceduresFollow up ticket status and close ticket based on L2/L3 team confirmationDocumentation and classification of the required informationCoordination and assurance of resolution of all ticketsNotification of system users on incidents, errors and operational eventsTicket synchronization from and to customer ticket tools Maintenance of incident statisticsMonthly reports
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Yêu Cầu Công Việc
To master this job, you should have: Graduated/Obtained/Possess IT certificate, courses or equivalentProven experience (1-3 years) in IT/Software/System supportFamiliar of IT system, application Basic understanding of web-based applications, databases, and operating systems (Windows/Linux)Ability to quickly learn new systems and applicationsStrong communication skills in English both verbal and writtenPleasure in dealing with clientsCustomer service orientation by providing customer support over phone, chat, email, etc.Detailed, independently and teamwork, structured and reliable working style as well as logical and analytical thinking.Good time management skill to handle and escalate incidents in a timely mannerPrevious experience using ServiceNow, JSD, JIRA, or any ticketing system is a plus
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Hình thức
Full-time
Quyền Lợi
1. Attractive Remuneration Package:Competitive salary, 13th-month salary, and bonuses (variable bonus, loyalty, referral, etc.)100% salary and full insurance coverage during the probation periodPremium healthcare plan and additional insurance14-18 days of paid leave annually2. Career Development and Learning Opportunities:Work alongside highly skilled and experienced software engineersMentoring program, internal training, and knowledge sharingFree English classes with native teachersAdditional learning budget per year for personal development3. Work-Life Balance and Team Spirit:Hybrid work model and flexible working hoursFriendly and collaborative atmosphere in a well-equipped, professional IT environment
Mức lương
Thỏa thuận
Báo cáo tin tuyển dụng: Nếu bạn thấy rằng tin tuyển dụng này không đúng hoặc có dấu hiệu lừa đảo,
hãy phản ánh với chúng tôi.
Tham khảo: 10 Dấu hiệu nhận biết hành vi lừa đảo qua tin tuyển dụng.
Tham khảo: 10 Dấu hiệu nhận biết hành vi lừa đảo qua tin tuyển dụng.
