Sony Store Online (SSO) Operation Admin (3rd Party Contract - 8 Months)

Key responsibilities1/ Order processing in SSO and internal system (SAP)- Follow orders in Shopify & Simple, create replacement orders for return or replace process- Follow delivery & receiving process and support Customer if any 2/ Master data management for SSO- Models list, price lsit, bundle management, promotion price update 3/ Delivery performance following- Co-work with logistic team to follow and tracking delivery performance.- Improve delivery timeline and service.- Develop Fast Delivery service 4/ Supply Chain Management (SCM)- Colloborate with PM team to forecast and improve FCST accuracy.- Stock allocation, replenishment plan to prevent OOS (Out Of Stock) issue.- Manage inventory, DOS and WOS ( Date of Stock, Week of Stock), to keep stock on Online store in healthy level, prevent aging models5/ Customer Satisfaction management- Co-work with SVC and CIC team to receive Voice of Customer cases and work out solution and solve and response end user asap. - CRR : follow Review process to increase review number in SSO. Execute re-ward scheme for the Reviewers6/ Report & performance analysis- Deeper insight in performance result and analysis on key finding and action plan weekly, monthly. 7/ Other tasks as required by the line manager- Others ad-hoc supporting job if any