Spa Receptionist

• Answering all guest questions regarding spa offerings, appointment availability, length and cost of treatments.

• Effectively suggest alternatives to guests if their first requests can not be met.

• Scheduling appointments in such a way that staff is available to handle all bookings, or work with other Spas to have staff sent in for assistance.

• Politely confirm time of appointment and cancellation policy to all guest before ending phone conversations.

• Dealing with guest complaints.

• Conducting spa tours.

• Offering complementary 5 minutes massages after conducting spa tour.

• Presenting complimentary gifts to guest after conducting spa tour.

• Assisting in the ongoing practice of dialogues in English and Japanese, regarding spa treatments and dialogues during treatments.

• To be well informed and educated in all aspects of Spa facilities, policies and procedures.

• Reporting any broken equipment or accessories to the Spa Supervisor, Training Manager, Spa Manager.

• Responding to any changes in the spa function as assigned by the management.