Spa Receptionist

Guest Service

• Greet guests warmly and ensure a professional and welcoming atmosphere.
• Provide information about spa treatments, services, products, and facilities.
• Assist guests in selecting treatments based on their needs and preferences.
• Handle guest inquiries, requests, and feedback in a courteous and efficient manner.
• Maintain confidentiality and professionalism at all times.

Reservations & Operations

• Manage spa bookings, appointments, and cancellations accurately using the reservation system.
• Coordinate therapist schedules to maximize efficiency and guest satisfaction.
• Check guests in and out according to spa procedures.
• Process payments, prepare bills, and maintain accurate records.

Administrative Duties

• Maintain daily reports, guest records, and appointment logs.
• Ensure reception area is clean, organized, and well-presented.
• Support retail sales by promoting spa products and packages.
• Assist with inventory coordination when required.

Sales & Upselling

• Promote spa treatments, wellness programs, and retail products.
• Upsell services and packages to enhance guest experience and increase revenue.
• Inform guests about promotions and special offers.

Health & Safety

• Follow spa hygiene and safety standards.
• Ensure guest comfort and privacy are always maintained.
• Support compliance with hotel and spa operational procedures.