Spa Receptionist / Nhân viên Lễ tân Spa

• Always offer alternatives if a requested service is unavailable

• Always visible to guests by being present at the reception desk and in other spa area if needed.

• Accurately update and record all guest reservations and requirement of spa services in accordance with departmental procedures.

• Receive and follow up with guest’s requests of using spa services under the department’s standard.

• Refers major guest objections to immediate superior to prevent further guest dissatisfaction

• Be fully conversant with all Spa services and facilities in order to be able to make helpful recommendations and to be able to up-sell spa service and spa retails product.

• Take responsibility for, and to show initiative in decision-making when handling minor guest objections, in order to enhance guest satisfaction and report it to the spa manager

• Take care of customer’s special needs

• Make sure the customers are served correctly and politely and politely ask for customer’s satisfaction after treatment.

• Balance treatment between stars make sure we follow up the standard about treatment, rest time, meal time

• Arrange properly the stars to make sure we cover overbooking.

• In charge of any properties related to Receptionist

• Work with other department for spa operation

• Monitor and handle guest complaints and ensure guest satisfaction, as well as refresh and develop treatments

• Check the reception area and all spa-booking sheets.